General Questions

What is Crafter’s Market UK?

Crafters Market UK is a UK based selling platform for crafters, designers and creatives to sell their products.

Who runs Crafter’s Market UK?

A small team of crafter’s who love making things and want to help other creatives in the industry reach customers in the UK.

Where is Crafter’s Market UK based?

Crafters Market UK is a virtual shopping market, our office is in Bristol though.

Seller Questions

Who can sell on Crafter’s Market UK?

Creative minds and hands of 18 years and older are welcome to sell with us.

How much does it cost to set up a shop?

We offer two packages, Basic and Plus, which you can read about here. The free package is 5% commission fee with a 1.4% + £0.20 payment processing fee and plus is 0% commission fee with a 1.4% + £0.20 payment processing fee.

Is there a minimum membership period?

Nope!

If you’ve chosen to register on our Plus package, your fee is paid in advance for the next 30 days.

You are free to switch to the Free package after or close your account, however refunds are not given for the remaining time not used on our platform.

Crafter’s Market UK does not provide refunds for its membership packages.

What can I sell? Can I sell downloadable/digital products?

Whether you make with your hands (Maker), or you design with your mind (Designer) – If your own creativity was involved in the creation of your product then likeliness is that it can be sold on our site. Yes, even downloadable digital products!

  • All items listed as ‘handmade’ must be made/designed by you.
  • You are expected to be transparent about any third parties involved in helping to create your items.

For our extensive list, please visit the knowledgebase.

Am I allowed to sell on other sites as well

Absolutely! Our Ethos is to promote shopping with UK crafters. We encourage you to get yourselves out there.

How will I be paid?

We utilise Stripe for our payments for both sales and automated vendor payouts. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

When you make a sale, our commission and Stripe’s payment fee is automatically taken and the rest is transferred to you within 7 days.

You can set up Stripe for free in Vendor Dashboard > Settings > Payment.

Buyer Questions

My item has been lost/damaged.

If you receive an item that has been damaged or isn’t as described, or you are still waiting for you item after the processing time has passed, please first get in contact with your vendor.

If after contacting your vendor the issue has not been resolved feel free to contact us via email. We will do our best to help, but please be aware that as a third party we are not responsible for the products sold on our site.